PLEASE BE ADVISED:
Upon a face-to-face request, the client/guardian may receive a print out of the Face Sheet (displaying demographic and diagnosis information), Medication List, and/or Current Treatment Plan at no charge. Form completion is not required for this general request.
- If you send in a request, please allow up to 30 days (as permitted by HIPAA) for processing time.
- DO NOT leave multiple voicemails or emails as this will delay processing time.
- Please review the following FAQs to assist in answering your questions before contacting us.
Click here to view the User Guide to complete Client Request form.
Medical Records FAQ
To request a copy of your medical records for yourself or to request ReDiscover to send copies to another healthcare provider, an insurance company, attorney, school, or other recipient, complete the Client Request for Health Information form.
Click here to view the User Guide to complete Client Request form.
You can come into any of our office locations and fill out the form with the front desk, OR, you can complete the form on your own and send it to us by one of the methods below:
US Mail to our Health Information Management (HIM) office at:
ReDiscover
1555 NE Rice Rd.
Lee’s Summit, MO 64086
Attn: HIM
Fax: (816) 554-5551
E-Mail: medicalrecords@rediscovermh.org
For adult clients (18+ years of age): Under most circumstances, you can complete the form yourself. If you have a legal guardian or personal representative, they may also authorize the request on your behalf. A legal guardian or personal representative must provide proof of guardianship/appointment when turning in the completed form.
For minor clients (under 18 years of age): Unless the minor is emancipated, the parent or legal guardian must complete the form. If legal guardian is not the parent, proof of guardianship/appointment must be provided when turning in the completed form.
Please allow up to 30 days from receipt to fulfill a request.
Records to Self (paper, electronically delivered, or pick-up @ ReDiscover location): First 10 pages free, $0.40 per page thereafter.
Records to Others (per MO state fees, effective 2/1/22):
Paper: $27.46 plus $0.63 per page and $25.71 for additional costs if records are maintained off-site.
Electronically delivered: $27.46 plus $0.63 per page, or $120.32 total, whichever is less.
Healthcare Provider: Free
The deceased client’s appointed Executor of Estate or Court Order Administrator must complete, sign, and date the request form. If there is no Executor of Estate or Court Order Administrator, a notarized Affidavit of Next of Kin may complete the form. Proof of appointment must accompany the form. Additional proof may be requested, as appropriate (i.e. death certificate).
Please mail your request, in writing, to the Privacy Officer at:
ReDiscover
1555 NE Rice Rd.
Lee’s Summit, MO 64086
Attn: Privacy Officer
Reach Out
For other questions, please E-Mail the Health Information Management (HIM) office at medicalrecords@rediscovermh.org or contact us by phone at (816) 554-5509 between office hours: Monday through Friday, 8:00 AM – 4:30 PM.